Last updated: June 9, 2026 · Effective immediately
All payments on GridShare are final. Compute time that has been delivered is non-refundable under any circumstances. Prepaid wallet funds are intended to be spent on compute. Any consideration of unused wallet balance is at GridShare's sole discretion and, where granted, is issued as non-expiring wallet credit only — there is no fixed refund window and no cash-back to your bank, except where a payment failed (you were charged but your wallet was never credited).
GridShare operates on a fully prepaid wallet system. You add funds in advance and spend them on GPU compute time as you use it. This policy explains how we handle the limited situations in which a credit may apply.
Considered only at GridShare's sole discretion; issued as non-expiring wallet credit (no cash-back, no fixed window). Decision is final.
All delivered compute time is final. No exceptions.
Auto-credited to your GridShare wallet within 24 hours if our systems confirm a platform-side failure.
What counts as a "platform error"? A platform error means a failure of GridShare-operated infrastructure — the API, authentication, billing, or marketplace matching systems. Provider hardware failures (GPU crash, power loss, or network loss at the node) are provider failures, not platform errors — these are refunded to the Buyer for the failed window per the table below, and the provider is not paid for that window. Crashes caused by the Buyer's own code are neither platform errors nor provider failures, and are not refundable.
When you add funds to your GridShare wallet, you are purchasing prepaid compute credits. By completing a top-up payment, you acknowledge and agree that:
Any consideration of unused wallet balance is entirely at GridShare's sole discretion, is issued as non-expiring wallet credit rather than cash, and carries no guaranteed refund window.
| Scenario | Eligible? | Form of Refund | Timeline |
|---|---|---|---|
| Compute hours delivered and used (instance ran successfully) | No — final | Not applicable | Not applicable |
| Instance failed to launch due to a verified GridShare platform error (not provider hardware) | Yes | Wallet credit (automatic) | Within 24 hours of confirmed error |
| Instance auto-stopped because provider node went offline mid-session (billed time only; unbilled time auto-returned) | Unbilled portion | Wallet credit (automatic) | Within 24 hours of session end |
| Unused wallet balance — payment method failure (bank charged but GridShare wallet not credited) | Yes — via Razorpay | Reversal via Razorpay's systems | 5–7 business days (Razorpay timeline, not GridShare's) |
| Unused wallet balance — genuine request, no compute used | GridShare's discretion | Non-expiring wallet credit (no cash-back) | No fixed window |
| Unused wallet balance — once any compute has been used | Not eligible | Not applicable | Not applicable |
| Instance stopped because buyer's balance reached ₹0 | No | Not applicable | Not applicable |
| Instance auto-terminated after idle timeout | No | Not applicable | Not applicable |
| Account terminated for Terms of Service violation | No — forfeited | Not applicable | Not applicable |
| Account closure by user — unused cash balance remaining | GridShare's discretion | Wallet credit or cash (if approved) | Up to 14 business days if approved |
| Bonus credits (referral, student, GSTIN, promotional) | Never refundable | Not applicable | Not applicable |
GridShare Community nodes are provided by independent hardware owners on consumer-grade hardware and internet connections. GridShare makes no guarantee of uptime, speed, latency, or availability for Community nodes.
If a provider's node disconnects mid-session, billing stops automatically at the moment of disconnection. You are only ever charged for compute time actually delivered. The refund for the failed window equals usage charged since the last verified heartbeat or checkpoint. It is automatically credited to your wallet within 24 hours and appears in your billing history as "Partial session credit — provider disconnection". This is the full extent of GridShare's liability for Community node interruptions — no additional compensation is payable.
If you require guaranteed uptime, you must select GridShare Verified or enterprise-tier nodes where available and clearly labelled.
Where a refund is approved, the default form is a credit to your GridShare wallet balance. This allows you to immediately use the credits for additional compute time. Cash refunds to your original payment method are at GridShare's sole discretion and may require additional verification.
Where GridShare approves a cash refund, it is processed through Razorpay's refund mechanism to your original payment method. GridShare is not responsible for delays caused by Razorpay's processing timelines, your bank's processing timelines, or any payment network intermediaries. Razorpay's stated refund window is 5–7 business days; actual timing is outside GridShare's control.
Razorpay imposes a 180-day window from the original payment date within which a refund can be initiated. Refund requests submitted after this window cannot be processed as cash refunds under any circumstances. After the 180-day window, approved refunds are issued as wallet credit only — these credits are permanent and do not expire.
Where GST was charged on a refunded transaction and a cash refund is approved, the GST component will also be refunded. GridShare will issue a credit note as required by GST regulations. GST components of wallet credits are credited proportionally.
You may stop any running instance at any time from your dashboard. Billing stops immediately at the second you stop the instance. There is no cancellation fee. You are charged only for time used. Minimum billing increments and rounding rules (if any) are as shown in your active instance details at the time of launch.
Stopping an instance does not guarantee data persistence. Unless you are using GridShare's persistent workspace feature, all data on a stopped instance may be lost. GridShare is not responsible for any data loss resulting from instance termination.
To close your account, email support@gridshare.in with subject "Account Closure Request" from your registered email address.
On account closure:
Do not initiate a chargeback without first contacting us. Filing a chargeback for a transaction on GridShare will result in immediate suspension of your account pending investigation.
If you have a genuine payment dispute, contact support@gridshare.in first. We can typically resolve payment issues faster than a bank dispute process. If we determine a chargeback was filed without prior contact and in bad faith, we reserve the right to:
This policy is part of our Terms of Service and should be read alongside our Privacy Policy.